Privacy Policy

Who We Are

PS Structural Ltd is a structural engineering consultancy based in Nottingham and providing services throughout the United Kingdom.

For the purposes of UK data protection law, PS Structural Ltd is the data controller responsible for deciding how and why personal information is processed.

Information We Collect

The information we collect depends on how you interact with us. It may include:

• Your full name.
• Your email address.
• Your telephone number.
• Your project address, location or postcode.
• The type of structural engineering service you require.
• Information contained in your enquiry or message.
• Drawings, plans, photographs, reports or other documents that you choose to upload or email to us.
• Records of correspondence, quotations, appointments and project discussions.
• Technical information such as your IP address, browser type, device type and server log information.

Please avoid sending information that is not relevant to your enquiry. Where documents contain personal information about another person, you should ensure that you have an appropriate reason and authority to provide it to us.

How We Use Your Information

We may use your personal information to:

• Respond to questions and project enquiries.
• Assess the structural engineering services you may require.
• Prepare and provide quotations or fee proposals.
• Arrange consultations, surveys or structural inspections.
• Provide structural calculations, reports, designs and other agreed professional services.
• Communicate with you about an existing or proposed project.
• Manage contracts, invoices, payments and business records.
• Comply with legal, regulatory, insurance, accounting and professional obligations.
• Maintain the security and functionality of our website.
• Establish, exercise or defend legal claims.

Our Lawful Bases for Processing

UK data protection law requires us to have a lawful basis for using personal information. Depending on the circumstances, we may rely on:

Drawings, Photographs and Uploaded Documents

Our contact form allows you to upload project documents, including drawings, photographs, plans and reports. These files may contain personal or property-related information.

Uploaded documents are used only to assess or respond to your enquiry and, where you appoint us, to deliver the requested structural engineering services. Files may be retained with relevant project records where this is necessary for contractual, professional, insurance or legal purposes.

You should not upload financial account details, passwords, identity documents, medical information or other sensitive information unless we have specifically requested it and agreed an appropriate method of transfer.

Website and Technical Information

When you visit the website, our hosting provider and web server may automatically record limited technical information. This may include:

• Your IP address.
• The date and time of your visit.
• The pages or files requested.
• Your browser and device type.
• Error, security and server log information.

This information may be used to operate the website, investigate technical issues, prevent misuse and maintain website security.

The website is hosted through GoDaddy. GoDaddy may process technical and hosting information when providing its infrastructure and website hosting services.

Cookies and Similar Technologies

The website may use cookies or similar storage technologies that are necessary for core functionality and security. For example, a temporary PHP session cookie may be used to protect the contact form against fraudulent submissions.

We do not currently use Google Analytics or another analytics service to track visitors for behavioural analytics or advertising.

Pages containing an embedded Google Map may connect to Google services. Google may receive technical information, including your IP address and browser information, and may place or read cookies according to its own privacy practices. You can avoid loading the embedded map by not interacting with that section or by adjusting your browser settings.

Who We May Share Information With

We do not sell your personal information. Where reasonably necessary, information may be shared with:

• Website hosting, email, IT support and data-storage providers.
• Professional advisers such as accountants, insurers, solicitors or technical consultants.
• Contractors or specialist consultants involved in a project, where appropriate and authorised.
• Local authorities, building control bodies, regulators or other public authorities where required or appropriate.
• Courts, law-enforcement bodies or other parties where disclosure is required by law or necessary to protect legal rights.
• A purchaser, investor or professional adviser in connection with a restructuring, merger or sale of the business, subject to appropriate safeguards.

Service providers acting on our behalf are expected to process information only for the relevant service and to apply appropriate confidentiality and security measures.

International Data Transfers

Some providers used to host, support or deliver website, email or mapping services may process information outside the United Kingdom.

Where personal information is transferred internationally, we expect the relevant provider to use an applicable lawful transfer mechanism and appropriate safeguards required by UK data protection law.

How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

The appropriate retention period depends on factors such as:

• Whether the enquiry develops into a client project.
• The nature and duration of the engineering services.
• Contractual and professional record-keeping needs.
• Insurance and limitation periods.
• Accounting, tax and legal requirements.
• The need to establish, exercise or defend legal claims.

Enquiries that do not proceed may be deleted when they are no longer reasonably required. Project and client records may need to be retained for longer because of professional, contractual, insurance or legal obligations.

How We Protect Your Information

We take reasonable organisational and technical measures to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.

Measures may include access controls, password protection, secure website connections, software updates, restricted access to project records and the use of reputable service providers.

No internet transmission or electronic storage system can be guaranteed to be completely secure. Please avoid sending highly sensitive information through the standard contact form or ordinary email.

Your Data Protection Rights

Depending on the circumstances and the lawful basis used, you may have the right to:

• Be informed about how your personal data is used.
• Request access to the personal data we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete information in certain circumstances.
• Ask us to restrict the use of information in certain circumstances.
• Object to certain processing based on legitimate interests.
• Request the transfer of certain information in a machine-readable format where the right to data portability applies.
• Withdraw consent where processing relies on consent.

These rights are not absolute and may be subject to legal exemptions. We may need to verify your identity before responding to a request.

To exercise a data protection right, contact: info@psstructuralltd.co.uk .

Questions and Complaints

Please contact us first if you have a concern about how your personal information has been handled. We will consider your concern and aim to respond appropriately.

You also have the right to complain to the Information Commissioner's Office, the United Kingdom's supervisory authority for data protection.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes to our services, website, providers or legal obligations.

The latest version will be published on this page and the “Last updated” date at the top of the page will be amended. We encourage you to review this policy periodically.

Contact Us About Privacy

For questions about this policy, requests concerning your personal information or concerns about how information has been handled, contact: